Package information: box, 1 mobile phone, 1 cable
POCO Mobile Phone & Pad: Guarantee POCO official warranty within 18 months from the date of delivery.
*Mobile phone accessories (such as removable batteries, chargers, USB cables, etc.) are guarantee POCO official warranty within 6 months from the date of delivery.
*The date of delivery is subject to the date of the delivery in the POCO system.
*If there is no delivery date, the date of invoice issue will be the first priority, followed by the
Hotline: 1800400410 (Mon-Fri 9:00-18:00)
POCO Hotline and Email can support POCO product question consultation and after-sales service question consultation.
For mobile phone repair, please contact POCO Service Center for help.
If your POCO products have problem that need repair service, the Customers should bring the purchace invoice or receipt, then find the nearest POCO Service Center on . Bring the product to the POCO Service Cnerter for repairs during the business hours. If the Customer need pick-up service, he/she can call any of POCO Service Center for help.
Term and condition for warranty policy :